Last updated: 12 October 2026
1. Who we are
Ash Border (also known as “Frontera de Ceniza”) is a real-time strategy game developed by MisterProsoft, the controller of the data described here. You can contact us at ceo@misterprosoft.com.
This policy applies to the Ash Border app for Android, iOS and iPadOS, to the ashborder.com website and to the game's online services (accounts, leaderboard, cloud saves and online matches).
2. Playing without an account
The campaign and skirmishes against the AI don't need an account. If you don't sign in, the game sends no personal data to our servers. Your settings (language, graphics quality, team colour, accessibility), your local statistics and your saved games stay on your device and are removed when you uninstall the app.
3. Data we collect if you create an account
The same account works in the game and on the website. When you create and use it, we store:
- Username: you choose it to sign in and identify your account. It is never shown to other players, but your commander name starts out the same unless you pick another one.
- Email address (optional): you can create an account with only a username. If you add an email, it is another way to sign in and to identify your account. It is never shown to other players.
- Password: we only store an irreversible hash (bcrypt). We never see or store your password in plain text.
- Commander name and preferred team colour: you choose them and other players can see them.
- Online match results: win or loss, duration, map and game version.
- Cloud saves (up to 3 slots) and the vehicle designs you choose to upload.
- Online match rooms you create or join, with their status and winner.
- The date your account was created.
- If you allow notifications: the notification token of each device you sign in on, its system (Android or iOS) and the game language, so we can tell you when a rival joins your room or another player invites you to an online match.
4. Technical data
To handle each request, our servers receive your IP address. We use it to limit abuse (for example, too many sign-in attempts); it is held in memory for a few minutes and is not stored in our database. The infrastructure that hosts the service may keep technical logs (IP address, date and requested address) for a limited time for security and troubleshooting.
In online matches, your device connects to our match server. If you use direct mode to connect to a server address that isn't ours, that server will see your IP address and the connection is not encrypted.
On Android, the app requests internet access and, the first time you create an online room, permission to show notifications (also on iOS). You can refuse or withdraw it at any time in your device settings. It does not access your location, contacts, camera, microphone, photos or advertising ID.
Support and tickets
When you contact support, we store your request, platform, version, status and conversation linked to your account. Only you and authorized administrators can access them. We use them to address issues and feature requests. Do not include passwords or sensitive information.
Submission limits use temporary account and IP counters; these counters replace IP addresses with an HMAC identifier. Expired counters are purged when new submissions are processed. Deleting your account removes your tickets and their conversations; if you replied as an administrator to someone else's tickets, your author identifier is unlinked from those replies.
5. How we use the data
- To create and maintain your account and let you sign in to the game and the website.
- To sync your saves and vehicle designs across devices.
- To run online matches, verify their results and publish the leaderboard.
- To protect the service against cheating, abuse and unauthorised access.
6. What we don't do
Ash Border shows no ads and includes no third-party analytics, advertising or tracking SDKs. The only third-party service it integrates is Google's Firebase Cloud Messaging, used only to deliver notifications. We don't sell your data, we don't use it to build advertising profiles and we don't share it with advertisers.
9. Security
Communication with our servers is encrypted with HTTPS (TLS). Passwords are stored with bcrypt and sessions use signed tokens that expire. No system is perfect, but we take reasonable measures to protect your data.
10. How long we keep it
We keep your account data for as long as the account exists. Saving to a cloud slot replaces the previous version. When you sign out, that device's notification token is removed. If you delete your account, we permanently delete your profile, results, saves, designs, notification tokens and rooms; in rooms you joined as a guest, your participation is anonymised. That data may remain for up to 30 days in our automatic database backups, which are then overwritten; we only use them to recover from failures.
11. How to delete your Ash Border account
You can delete it yourself at any time. Deletion is immediate and permanent:
- In the game: Your command post → Delete account, then confirm with your password.
- On the website: sign in at ashborder.com, open My command post → Delete account and confirm with your password.
- If you can no longer sign in, email ceo@misterprosoft.com from the account's email address with the subject “Delete account”. We will delete it with all of its data within 30 days at most and confirm by email. If you write from a different address, or your account has no email, tell us its username and we may ask you to prove that the account is yours.
- What is deleted: your profile (username, commander name, email, password hash and preferred colour), match results and statistics, cloud saves, vehicle designs, notification tokens, support tickets, and the rooms you hosted.
- What is kept: in rooms you joined as a guest and in other players' match history, your participation stays but no longer points to you (it is anonymised). Saves and replays stored only on your device are not affected; uninstalling the game removes them.
- Retention: deleted data may remain for up to 30 days in our automatic database backups, which are then overwritten; we only use them to recover from failures.
12. How to delete some of your data (Ash Border) without deleting your account
You can ask us to delete part of the data of your Ash Border account and keep the account:
- Notification token of a device: sign out in the game on that device (Your command post → Sign out) and it is deleted at once. You can also block notifications in the device settings.
- Anything else — cloud saves, vehicle designs, match results and statistics, your email address, or rooms and invitations — email ceo@misterprosoft.com from the account's email address (or tell us its username) with the subject “Delete my data” and the items you want deleted. We delete them within 30 days at most and confirm by email; we may ask you to prove that the account is yours.
- What is kept: your username, commander name and password hash, so that you can still sign in, plus whatever you did not ask us to delete. Deleting your email removes the option of contacting us from it about the account. In rooms you played as a guest, your participation is anonymised instead of deleted, so that the other player's history stays correct.
- Retention: deleted data may remain for up to 30 days in our automatic database backups, which are then overwritten; we only use them to recover from failures.
13. Your rights
You can ask to access, correct, delete or port your data, to restrict its processing or to object to it by emailing ceo@misterprosoft.com. You can change your commander name yourself on the website. We will reply within the time limits set by the applicable law. You can also lodge a complaint with the data protection authority in your country.
14. Children
Ash Border is not directed at children under 13 and we do not knowingly collect data from children under that age. If you believe a child under 13 has created an account, contact us and we will delete it.
15. Changes to this policy
If we change this policy, we will update the date above. If the change is significant, we will also announce it in the game or on the website.